Refund policy
Cancellations, exchanges & returns
All material sales through SquareFoot Surfaces / SquareFoot Design Studio are final. We do not accept cancellations, exchanges, or returns for changes of mind, excess material, or ordering errors.
Damaged, defective, or incorrectly supplied materials are handled through the claims process below. Nothing in this policy limits remedies required by applicable law.
Do not return material without written authorization from SquareFoot. Shipping and handling charges are nonrefundable except where required by law or agreed to in writing when resolving an order issue.
Inspect before installation
Inspect all material before cutting, modifying, or installing it. Check the product, quantity, dimensions, finish, and condition.
Natural stone and handmade tile may vary in shade, color, size, thickness, texture, and veining. These inherent characteristics are not necessarily defects.
If you notice a concern, stop work and contact us before installation. Installation indicates acceptance of characteristics reasonably visible during inspection. Claims concerning those visible characteristics generally cannot be accepted after installation. This does not limit rights concerning hidden defects or other protections under applicable law.
Damage, shortages & incorrect materials
Inspect your delivery upon arrival. Note visible damage, missing packages, or quantity discrepancies on the driver’s delivery receipt or bill of lading before signing, and keep a copy.
Report damage, shortages, or incorrect materials to SquareFoot within 72 hours of receipt. Include:
- Your order number and contact information.
- A description of the issue and affected quantities.
- Photos of the material, packaging, labels, and delivery paperwork.
Keep the affected materials and packaging until we provide instructions. Do not install damaged or incorrect material.
Whenever safe and practical, accept the shipment and document the issues rather than refusing delivery. Contact us promptly for instructions; refusal may result in additional carrier charges.
We will review the documentation and coordinate with the supplier or carrier to determine the appropriate resolution. Missing delivery notes or delayed reporting may affect a freight claim. The reporting window does not override rights provided by applicable law.
Payment disputes
Please contact SquareFoot promptly with any order or billing concern so we have an opportunity to investigate and offer an appropriate resolution.
We ask customers to cooperate with reasonable requests for documentation and any authorized return arrangements. Nothing in this policy waives rights available under applicable law or through your payment provider.
Contact us
SquareFoot Surfaces / SquareFoot Design Studio
3820 S Alameda Street
Corpus Christi, Texas 78411
Email: blayne@squarefootds.com
Phone: 210.641.5338